Refund and Cancellation Policy

A property report costs one credit. We claim it before asking the supplier for the report, and return it automatically on any lookup that comes back without one — no match, an address with several candidates we can't narrow down, or a fault on either end of the request.

A report that does come through still spends the credit, whatever it turns up, because the supplier is paid for the retrieval regardless. The exact wording that binds us: Credits and refunds in the terms of service.

Prepaid credit packs and subscription payments are not refunded once paid. What happens to the credit itself is set out above.

Cancel any time from the billing page. It stops at the end of the period already paid for — nothing is refunded for the days left unused. Within an organisation, only a member with the Admin role can cancel; Billing can pay and buy credits, but not close the account.

The exact wording that binds us: Subscriptions and payment in the terms of service.

A failed renewal doesn't cut you off immediately: access runs to the end of the period already paid for. What doesn't happen is the monthly allowance refreshing — prepaid credits are untouched either way, since those were bought outright.

The exact wording that binds us: Subscriptions and payment in the terms of service.

A report is fetched live from the deeds office when you buy it, not pulled from a cache, and delivery is immediate. Where a report is not delivered, the credit returns automatically — see Refunds on credits above.

Email support@findproperly.co.za, or use the contact form.