Terms of Service

findproperly is a service of Haple IO (Pty) Ltd, a company registered in South Africa (registration number 2024/547503/07) with its registered address at Cabernet Villas, 0 Cabernet Sauvignon Street, Oude Westhof, Bellville, 7530. In these terms, "we" and "us" mean that company, and "you" means the person using the service.

Using findproperly means you accept these terms. If you are accepting them for a firm, you confirm you are allowed to bind that firm, and "you" then means the firm as well as you.

findproperly retrieves property information from the South African deeds registry through LexisNexis WinDeed, a licensed supplier of deeds data, and presents it as a report you can read and keep. A report typically names the registered owner, the transfer history with the prices and dates on record, the bonds and endorsements registered against the property, and a set of nearby registered sales. Addresses are found using Google Maps.

Reports you pull are saved to your library and stay there for as long as your account or your organisation is active. What we do with the information in them is set out in the privacy policy, and what the product actually does with it is described on the features page.

A findproperly report is not legal advice, not a valuation, and not a substitute for a conveyancer's search or a professional valuation. It is a reading of what the deeds registry currently records.

The registry records what has been lodged and registered. A sale agreed last month has usually not been registered yet, so it will not appear. A property can be described one way by the registry and another way by its street address. Where a decision has legal or financial consequences for you or your client, have it confirmed by a conveyancer or a registered valuer before you act on it.

Signing in happens through Google and nothing else. You never create a password with us, and we never see or store your Google password. Your findproperly account is tied to the Google account you signed in with.

• Keep that Google account secure. Anyone who can sign in to it can reach your library.
• An account is for one person. Do not share it.
• If you lose access to the Google account, you lose access to what is saved under it. We cannot move a library onto a different identity without evidence that the account and the payment method are yours.
• You must be at least 18 and able to enter into a contract.

Subscriptions are paid by card through Paystack, a licensed payment processor. Card details are entered on Paystack and never reach findproperly. What we hold is a token that lets us charge the same card again, plus Paystack's own references for your customer and subscription records.

A subscription renews monthly on the anniversary of the day you subscribed rather than on the first of the month, and keeps renewing until you cancel.

Haple IO (Pty) Ltd is not registered for VAT. Prices carry no VAT and we do not issue VAT invoices.

Cancelling

You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and we do not refund the unused part of that period. Where you use findproperly as part of an organisation, only an Admin can cancel the subscription. A member with the Billing role can pay, buy credits and change the payment details, but cannot end the account.

When a payment fails

If a renewal charge fails, access continues to the end of the period that was paid for and the monthly report allowance does not refresh. Prepaid credits are unaffected, because they were bought outright.

A property report costs one credit. A report draws first on the allowance included in your subscription and then on any prepaid credits you hold. Prepaid credits do not expire, and they are not money: they cannot be exchanged for cash or transferred to another account.

The credit is claimed before we ask the supplier for the report and returned automatically when the lookup does not deliver one. That covers all three ways a lookup can come back empty:

• the deeds office has no match for the address,
• the search returns several candidates and none of them can be narrowed to a single property,
• the request fails for a technical reason at our end or the supplier's.

You pay for delivery, not for trying. A report that is delivered uses the credit even if what it says is not what you were hoping for, because the supplier charges us either way.

Organisations has not shipped. An account is a single seat at present, so nothing in this clause binds you yet. It is published now because it changes who owns a library, and that is not a term anyone should meet for the first time inside an invitation email.

From the day your subscription includes an organisation, the firm is the customer and the terms below govern the library.

• Properties, reports, documents and credits fetched by any member belong to the organisation, not to the member who fetched them.
• Every member can see the organisation's library, including a member with the Billing role. Weigh that before you invite an outside bookkeeper, because a deeds report names living people and their financial history.
• Joining an organisation moves the library you bring with you into it. The invitation says so before you accept.
• Leaving takes back the properties you brought in. Properties bought with the organisation's credits stay with the organisation.
• Removing a member ends their access to the organisation's library immediately.
• If the subscription lapses, the library is locked, not deleted, and it comes back if the subscription is restored.

You may use reports for your own property work and for your clients' matters, including sharing a report with the client it concerns. You may not:

• scrape or crawl the service, or pull reports by any route other than the product itself,
• resell, republish, syndicate or redistribute report data in bulk, or build a rival dataset or product out of it,
• share your sign-in, or hand access to someone outside your organisation,
• use the service to trace, profile or pressure a person for any purpose other than a genuine property enquiry,
• probe, overload or interfere with the service or the systems it runs on.

These limits exist because our own supply of deeds data depends on us honouring them. A breach can cost us the supplier relationship the whole product rests on, so we treat one seriously.

A deeds report names living people who are not our customers and did not come to us. Once you receive one, you are handling their personal information, and an estate agency is a responsible party under the Protection of Personal Information Act in its own right.

Use a report for a purpose that is lawful and relevant to the property work in front of you. Keep it secure. Do not pass it to someone with no reason to see it, and do not use it for direct marketing without meeting what POPIA requires of you. Owner identity numbers are withheld by default, which is explained in the privacy policy.

We may withhold, remove or stop serving data where we have reason to believe processing it further would be unlawful.

The deeds registry is the source. We pass on what our supplier returns from it and normalise it so it can be read, and we do not check it against the world. We do not warrant that a report is complete, current or free of error, and we cannot correct the registry itself.

Records can lag, historical entries can carry errors that were never corrected, and the registry's description of a property can differ from the address you searched. Where a report and a title deed disagree, the deed is the record.

If you find something that looks wrong, tell us. We will re-check the source at our own cost.

We do not promise a level of uptime. findproperly depends on suppliers whose availability we do not control, the deeds registry and WinDeed most of all, and on the hosting providers named in the privacy policy. A lookup that fails while one of them is down returns your credit, as set out above.

We may add, change or remove features. Where a change materially reduces something you are already paying for, we will tell you before it takes effect, and you can cancel on the terms set out above.

You can stop using findproperly at any time. Cancel the subscription, and delete any saved properties you no longer want us to hold.

We may suspend or close an account that breaches these terms, that we are required to act on by law, or that puts the service or our supplier relationships at risk. Where we reasonably can, we will tell you why first and give you a chance to put it right.

When an account closes, its library stops being accessible. How long we then keep the underlying records, and what we are obliged to keep for tax and accounting purposes, is set out in the privacy policy.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud and for death or injury caused by our negligence, or any right you have under the Consumer Protection Act, 68 of 2008, where it applies to you.

Subject to that:

• the service is provided as it is, and we give no warranties beyond those the law imposes on us,
• we are not liable for indirect or consequential loss, lost profit, lost opportunity, or a decision you or your client took on the strength of a report,
• our total liability to you in any twelve-month period is limited to what you paid us during that period.

We may update these terms. The date at the top of this page says when they last changed, and it is the quickest way to tell whether you are reading the same version you agreed to.

Where a change materially affects your rights, we will tell you by email or in the product before it takes effect. Carrying on using findproperly after that means you accept the new version.

These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them. Before anyone goes near a court, please contact us. Most of what turns into a dispute starts as something we could have fixed.

Haple IO (Pty) Ltd, trading as findproperly, at findproperly.co.za.

• Registered address: Cabernet Villas, 0 Cabernet Sauvignon Street, Oude Westhof, Bellville, 7530
• Company registration number: 2024/547503/07
• Email: [TO BE CONFIRMED: contact email address]

You can also reach us through the contact form. For anything about personal information, the route is in the privacy policy.